FAQ
Reservations
Is there a time limit for submitting reservations or bills?

Is there a time limit for submitting reservations or bills?

You do need to ensure that you submit either your reservation confirmation or final bill to The Guestbook within 60 days after checkout. If you do not see a qualified stay on your dashboard, please either forward it to rewards@theguestbook.com or upload it to your account. Any stays received more than 60 days beyond the checkout date will not be eligible for rewards.

Was this helpful?
Yes
No
Thank you for your feedback!

Related questions

Why am I given a choice of submitting a reservation or bill?

We give you the option of submitting either your reservation confirmation or final bill (we don't need both). If you submit your reservation confirmation, we will get the final bill

Go to answer

Can I book rooms for others and receive the cash rewards?

Our program is designed to be for guests who book directly with the hotel and utilize the reservation. If you are staying in one of the rooms, you will be

Go to answer

I need to cancel/modify my reservation, can you help?

Unfortunately if the reservation was made with the hotel, you will have to contact them directly. We do not have access to the hotel's systems and simply facilitate the

Go to answer

My reservation is not listed in my account. Why?

Our system captures most reservations made directly on our partner hotel sites. If you booked over the phone or via any other method besides the website, please forward your confirmation

Go to answer

Didn’t find what you were looking for?

Contact us

Go to Contact

See all questions

Go to FAQ